Frequently Asked Questions
- Delivery Info
- General Help
- THE SUB®
Where do you deliver to?
We can deliver throughout California, Idaho, Nevada, New Mexico, Oregon, and Washington.. We’re growing and will expand our service to additional States very soon. Don’t you worry, we’ll notify you when we come to your area with a jumping-for-joy email, so still sign up and stay tuned.
We cannot ship to PO Boxes, APO, AFT, DPO or FPO addresses.
How much does delivery cost
We charge a flat $9.99 shipping fee.
For deliveries in our local delivery area to the following zip codes, delivery is only $1 when you order 4 or more growlettes or 2 or more HomeTap Bottles. Less than 4 growlettes is $4.99. Zip codes eligible for local delivery: 94501, 94530, 94601, 94602, 94606, 94607, 94608, 94609, 94610, 94611, 94612, 94613, 94618, 94619, 94702, 94703, 94704, 94705, 94706, 94707, 94708, 94709, 94710, 94720, 94804, 94102, 94103, 94104, 94105, 94107, 94108, 94109, 94110, 94111, 94112, 94114, 94115, 94116, 94117, 94118, 94121, 94122, 94123, 94124, 94127, 94129, 94131, 94132, 94133, 94134, 94143, 94158.
Why do I have to sign for it?
By law someone 21 years of age or older needs to receive it. We’ll ask to show I.D. and to sign for it. It must be a government issued I.D. or state issued drivers license – no college I.D.’s. If you appear to be intoxicated when we show up, we have the right to refuse delivery, you must be sober. Please drink responsibly.
What if I miss the delivery?
We understand that life happens, so if you miss a delivery, we'll do our best to get you your beers. Give us a call so we can figure out the best time for re-delivery.
If you are not available for the 2nd re-delivery attempt, we will cancel your order and will not issue a refund. That’d be a total bummer for you and us, we WANT to get you your beer, please be home.
Should I tip the delivery driver?
It's so kind of you to ask, but our drivers don't accept tips. We are committed to creating good jobs that don’t depend on tips.
When will my beer be delivered?
Most deliveries will take 2-3 business days.
If you are being delivered to one of the zip codes eligible for the home delivery service, you can be delivered next day on Thursday, Friday or Saturday, and you can pick the time window that works for you. We'll send you an email the day before to remind you. The driver will text you when he is nearby to remind you again.
Who will deliver my beer?
We work with several reliable carriers that specialize in getting the beer to you as quickly as possible so you'll receive a timely delivery from a dependable carrier.
Do you take the empties back?
If you are in our local delivery area, yes we do. Give your empties back to your driver, and we'll credit your account with $1 for each empty growlette returned. You can also drop your empties off at our Albany store.
If you are within our shipping area, we do not yet have a good system to get your empties back. We are working hard to find a solution and give you credit for every empty growler returned.
Can you deliver to a business?
Yep, as long as the office normally and easily receives deliveries, is in our delivery area and someone 21 years of age or older can sign for it. It's cold beer, so put it in your office fridge if you're planning on taking it home after work is done. However, if you're behind gates, locked doors, inside a SCIF or something top secret, which is going to make it really hard to deliver to you, please pick another location.
Can you deliver to a PO BOX?
Sorry no. Someone 21 years of age or older has to sign for it, so we can't leave it with a PO BOX.
Can I have the beer shipped to somebody else as a gift?
Yes, but make sure the person is 21 and that they'll sign to receive it. During checkout, we'll verify that we can legally ship the beer to the address you're sending it to. If there are any problems, we'll let you know before we charge you.
Is shipping required?
It is required if you want it delivered. You can also order online and pick up at our store located at:
1137 Solano Avenue
Albany, CA 94706
We are open 7 days a week, 11am-7pm except Friday and Saturday are 11am-8pm.
1135 Solano Avenue
Albany, CA 94706